Project Info

This program aims to provide all staff information on the new Group Loyalty program, ‘Crown Rewards’. It will also be used as an on-site reference as they interact with customers.

Learners will understand:

• • how the program works including the customer life cycle
• • different membership levels
• • identify cultural drivers in Indo-Pacific locations
• • points and Credits including moving between levels and redeeming points · Resources available for both Members and Staff